How are packages boxed and addressed?
We pack your goods in plain brown cardboard boxes, manila envelopes, or courier branded boxes i.e. USPS, UPS, or FedEx. There is no brand logo on the outside of the box or on the shipping label. We take your privacy seriously and make sure all shipments are discreet.
Shipping Insurance
We offer shipping insurance with our trusted partner, Route. We like Route because they offer licensed shipping protection, fast issue resolution, package tracking, and carbon neutral shipping.
If you opt out of insurance for your shipment, Sexbdsmtoys.com is not responsible for covering the cost of lost or stolen packages and we are unable to track further or recover your package. We recommend filing a claim with the carrier (UPS, USPS, etc.) using your tracking number.
Route protection is automatically selected in your cart. To decline coverage, just untick the Route checkbox in your cart. Please visit Route.com for more information.
What is the order and fulfillment process?
All orders must be placed online. Orders are processed Monday through Friday and will ship from one or more of our warehouses throughout the U.S. If you have ordered multiple items, they may arrive in different packages due to warehousing locations. Once your package is on the move with your courier, a tracking number is emailed to you.
International Shipments
Please check to ensure that your items are allowed in your country before ordering. We cannot be responsible for, nor issue refunds for, items seized or disallowed by customs inspectors for any reason. This includes communications or notifications between customs and customer. You are solely responsible for your package once it has been delivered to your country.
What is a customs declaration?
Customs declarations are obligatory paperwork that accompanies international shipments, furnishing comprehensive details about the contents, value, and origin of the transported goods.
It’s important for clients to note that these documents might contain detailed information about their order, as per the requirements of the destination country.
What are customs fees?
International customers should expect additional fees due when your package arrives in your country. Most countries will require duties and taxes to be paid for imported items.
You will be responsible for any additional customs fees. These charges are not included in the shipping prices paid when placing an order on Sexbdsmtoys.com.
If additional duties or taxes are required by your country, you will be contacted by your selected courier when your package has arrived at your country’s border. These fees must be paid in order to release your package to your destination.
Sexbdsmtoys.com provides discreet product information on the customs forms that we provide during shipping. We cannot send blank customs declarations, or inaccurate customs descriptions.If you have questions about international shipping, please contact us.
Shipping table:
USA and CA – Delivery time (2-3 Business days)
UK, AU, NZ – Delivery time (3-6 Business days)
Other Countries– Delivery time (5-7 Business days)
The above is the normal transportation time. In case of irresistible factors, it may slow down. Thank you for understanding